FAQs

You can email us or fill out the form at the contact us page. Our email contact is help@almunawara.com. We will get back to you as soon as possible, typically in 1-2 working days excluding weekends and public holidays.

We always work hard to provide exceptional service and products and love hearing back from you and your thoughts about the Madina Made initiatives. Should you have any feedback for us, please feel free to email us at help@almunawara.com

Something not quite right with your order? Don’t worry, our team is ready to help you! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately and will do our absolute best to carry out your request. If it has already been dispatched you will need to go through our returns process.

Unfortunately we are unable to offer payment upon delivery, as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.

Pay later option is available for eligible customers through PayPal.

All pricing in our store is in US dollars (USD) by default.

We accept PayPal only and credit card payments processed via PayPal only.

Yes our vision is to support Saudi made and we are inspired to source uniquely designed innovative high quality products made locally.

Need to surprise a special someone. A Madina made prayer mat is the most treasured gift! You can ship a prayer mat directly to that lucky person by entering their address as the shipping address, and your own as the billing address. We don’t include any invoices inside the parcel because these are directly emailed to you. It is that easy!

Our prayer mats are made in a local factory in Madinah Almunawara. From weaving to finishing all are done in Saudi Arabia locally.

What happens if my favourite design is sold out? Don’t worry, we continuously restock our designs, so keep an eye out on the website for when they will be available again or ask us for restock dates.

You can certainly return your purchase to us for an exchange to a new design, provided it is returned within 30 days and is unused and new. Shipping is charged for exchange orders and any balance due.

You can certainly return your purchase to us for a full refund minus shipping or store credit, provided it is returned within 30 days. Shipping charged is non-refundable. Please note: all products must be returned in new and unused condition.

We do not cover return freight and if you need to return you will have to cover your own freight charges.

We offer no obligation returns for 30 days from date of delivery of order. However, not all items are eligible. Any exclusions will be noted on product pages. To be eligible for a return: 1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order. 2. Item(s) were not marked “Sale” or “Non-Returnable” at the time of purchase, unless faulty. 3 Item(s) must be in the original packaging, which must be in original condition, unused and new as received. You may be asked to provide a photo of your item prior to sending it back to us so we can assess the condition.

We at Almunawara are committed to the excellence of our products and providing first-class customer service. A very responsive after-sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us by email or visit our contact section if you require any assistance with your product after purchase.

We do not apply any custom or import fees to your order. According to the laws and rules of your country these may or may not be applied to your order once it reaches your destination, by local authorities in your country. You are responsible to pay any such fees that may occur. We do not cover this.

Yes we ship internationally and delivery charges may vary depending on your destination but you will be able to see these prior to check out.

Typically we despatch orders within 1 to 2 working days. Dispatches occur Monday to Friday excluding public holidays.

Shipping is calculated based on your order and location. You will be able to see a summary of shipping charges at check out.

Due to occupational health and safety (OHS) regulations at our warehouse, we are unable to facilitate pick-ups of our products. All orders must be delivered using our extensive courier network.

As soon as your order is sent you will receive a shipping confirmation email from us and a tracking number from the selected courier service.